Customer Relations Specialist - Bali

Join Langgeng Dunia Selaras as a Customer Relations Specialist in the vibrant heart of Kuta Utara, Bali! This is your opportunity to build meaningful connections with clients while enjoying a dynamic work environment in one of the world’s most sought-after tourist destinations. As a Customer Relations Specialist, you will be the voice of our company, ensuring our clients receive the best possible experience. We are looking for a passionate and dedicated individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

Every day, you will engage with clients through various channels, including email, phone, and social media. You will be responsible for resolving customer inquiries, addressing complaints, and ensuring high levels of satisfaction. This role is perfect for someone who enjoys problem-solving, has excellent communication skills, and is eager to contribute to the success of our clients and our company.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships through effective communication and engagement.
• Resolve customer inquiries and complaints promptly and professionally.
• Coordinate with other departments to ensure seamless customer service.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.
• Utilize CRM software such as Salesforce or HubSpot to track customer interactions and data.
• Create and maintain detailed customer records and reports.
• Stay updated with industry trends and best practices in customer relations.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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