HP Customer Support Specialist - Call Center (Bali-Based)

Join Staffinc Group as an HP Customer Support Specialist and become part of a dynamic team delivering world-class technical support for one of the globe’s leading technology brands. Based in the vibrant heart of Bali, this role offers the perfect blend of professional growth and a tropical lifestyle. In this position, you will handle customer inquiries, troubleshoot technical issues, and ensure high satisfaction levels. With Staffinc Group, a company with a rich history of innovation and excellence, you will have the opportunity to work with cutting-edge technology and contribute to a supportive, inclusive environment.

As an HP Customer Support Specialist, your daily tasks will involve using HP Service Manager and HP Support Assistant to resolve customer issues efficiently. You will work closely with a team of experts to provide solutions that meet customer needs and exceed expectations. This role is ideal for those looking to combine their technical skills with a supportive work environment in one of Indonesia’s most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide technical support for HP products and services.
• Troubleshoot and resolve technical issues using HP Service Manager and HP Support Assistant.
• Document and track customer interactions and support cases.
• Collaborate with the technical support team to ensure high-quality service delivery.
• Provide training and guidance to less experienced team members.
• Monitor and improve customer satisfaction metrics.
• Stay updated with the latest HP product knowledge and industry trends.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in customer support or technical support roles.
• Proficient in using HP Service Manager and HP Support Assistant.
• Excellent communication and problem-solving skills.
• Fluency in English, both written and spoken.
• Ability to work in a fast-paced, team-oriented environment.
• Certification in ITIL or equivalent is a plus.
• Experience with HP products and services is a plus.

🛠️ Keahlian

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